Thank you for choosing Trimal. We stand behind the quality and performance of our wood pellet smoker grills and are committed to providing our customers with excellent service and support.
This warranty is provided by Trimal Pty Ltd and is in addition to your rights under the Australian Consumer Law.
WHAT THIS WARRANTY COVERS
Trimal Pty Ltd provides a 3 year parts warranty coverage from the date of purchase by the original owner for domestic (non-commercial) use within Australia. This warranty applies to defects in all materials and workmanship. During the warranty period, Trimal will at its option repair or replace defective parts or units.
WHAT THIS WARRANTY DOES NOT COVER
- Defects or damage resulting in failure to assembly and operate in accordance with the instruction manual.
- Damage resulting from misuse, abuse, accident, alteration, or improper maintenance.
- Rust, corrosion, or coated finish discolouration.
- Damage caused by lack of cleaning or improper storage.
- Commercial use (unless explicitly covered by a separate commercial warranty).
- Normal wear and tear including surface scratches or dents.
HOW TO MAKE A WARRANTY CLAIM
To make a claim please contact our customer service team with:
- Proof of purchase (order number), email and phone number used to order the grill.
- Serial number of the grill (see sticker under hopper lid).
- Description and photos (if applicable) of the issue.
We will guide you through the claims process and provide support as needed.
Contact us to submit a support request.